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Frequently Asked Questions

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Financial Hardship

If you are experiencing financial hardship, we can offer a range of solutions to help you

Financial Abuse

A useful guide on how you can help protect yourself or someone you love from financial abuse

Lost, stolen or captured cards

Please contact us straight away if your Unity Bank Credit or Debit Card is lost, stolen or captured.

Confirmation of Payee

Helping you make informed decisions before you make a payment

Online PIN Change

Create or change the PIN on any of your cards

Register for SMS OTP

Adds another layer of security to your account

Banking Guides

Banking guides and step by step demonstrations to help you register for, and best utilise, our services.

Home Buyer Guides

Guides to help you start your home buying journey

Home Loan Glossary

Use this glossary as a helpful guide to navigating the home loan process.

Personal Loan Glossary

This glossary is designed to help you better understand the personal loan process.

Target Market Determinations

Overview of Product design and distribution

Calculators

Explore calculators to support your banking goals

Deceased Estate Guide

A useful guide for how we can assist you through the process of managing your loved one’s banking affairs

Manage Daily Transaction Limits

Change your daily transaction limits directly in Online Banking

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Torres straight islander flag  Aboriginal flag
We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which Unity Bank operates and where our team members reside.