As a member owned bank, our members are at the centre of everything we do and accordingly, Unity Bank is committed to making banking easy for all of our members.
Aligned with our values, we’re constantly working towards ensuring our products, services and platforms are available and accessible for everyone.
We offer a transaction account designed specifically for persons 55 years or older and who are:
Our Pensioner Plus Account provides the right balance between an everyday and savings account. It rewards you with a competitive interest rate, with easy access to your funds in a variety of ways.
Members can access their accounts via our Mobile App, or through online banking by clicking the button at the top right of the Unity Bank website.
We also offer safe and secure contactless payment options, such as Digital Wallet, and the option of digital card issuance so that you don’t need to rely on having a physical card on you to pay.
Where possible, we are working to meet the standards of the Web Content Accessibility Guidelines (WCAG) and have a roadmap of changes underway to enhance our website and digital experiences to help improve the accessibility of these services.
At Unity Bank, we are committed to fairness and building long lasting and committed relationships with our members. Our fee structure has been designed to reward loyal members who use our most convenient and cost effective services. Exemptions are considered on an individual basis for members in financial hardship or with special needs. Please contact us to discuss further.
You can apply or enquire online with respect to a membership, product or service. Members can also contact us via secure messaging within Online Banking, or via email at mail@unity.bank.
To speak with our Member Service team over the phone, please call 1300 364 400, 8.00am – 7.00pm weekdays.
If you have a hearing or speech impairment, you can contact us through the National Relay Service (NRS). You will need to register with the NRS prior to utilising their service.
If English isn’t your first language, you can access a free interpreter service through Translating and Interpreter Services (TIS). This service is provided by the Department of Home Affairs and is available in over 150 languages. If you need to speak with our team in your preferred language, you can contact us and ask our staff to arrange this service for you.
If you would rather speak to us in person, you can visit a Service Centre with most locations offering ramp or lift access and friendly staff to assist you complete your banking safely, should you have any special requirements.
We also have a team of Mobile Lenders who are available to meet at a time and place that suits you. You can contact them directly or request an appointment online.
Members unable to attend a Service Centre, can access some banking services at their local Australia Post Office, across more than 3,400 outlets Australia-wide using their debit or credit card.
For more information on Bank@Post, refer to the Australia Post website.
We understand that our members may experience vulnerability due to unexpected life events or personal circumstances such as unemployment, illness, ageing, relationship breakdown, family and domestic violence, language or literacy barriers, bereavement or natural disasters can result in financial stress.
If you are experiencing vulnerability please call us on 1300 364 400 or email us at vulnerable@unity.bank, so we can look at how we can provide extra care and support.
Visit our External Support Services page to explore services and resources that can provide you with additional support.
Financial hardship is when a change in your circumstances makes it difficult for you to manage your debts and make repayments when they are due.
Our approach is to actively assist any member facing difficult financial circumstances. For more information, refer to our Financial Hardship page or contact us.
Financial abuse is when someone takes away your access to money, manipulates your financial decisions, or uses your money without consent.
This crime is usually committed by a person or people who are trusted by the victim, and it can take place over a considerable period. Anyone can be targeted, but often the vulnerable and those over the age of 50 are most at risk.
Our team has been trained to help identify and support victims of financial abuse. Please contact us to discuss any concerns with your account.
Read more about elder financial abuse and where to go for support in our Elder Financial Abuse Guide.
Domestic and family violence refers to a range of behaviours within an intimate, family, or household relationship that are abusive, coercive, threatening, controlling, or violent, and that cause a person to fear for their own safety or the safety and well-being of others.
It is not limited to physical violence and may include emotional, psychological, financial, sexual, and social abuse used to exert power and control over another person. If you are in immediate danger, please call the Police on 000.
Letting us know about your situation, when it is safe to do so, enables us to provide tailored support such as helping to protect your accounts or adjusting your access arrangements. We can also help refer you to appropriate external support services and resources. For more information, please contact us.
We are committed to your security and privacy with a range of security measures to help you bank safely and securely online. For more information and tips to help identify common scams and keep you and your money safe, refer to the Latest News section of our website.
If you believe someone has gained access to your personal information, even if the scam appears unrelated to your finances, you should contact us immediately.
For more information on how to protect yourself, what to do if you’ve been scammed or report a scam to the Australian Competition and Consumer Commission (ACCC) via the Scamwatch website www.scamwatch.gov.au.
We are committed to the ongoing promotion and creation of mutual value for our members and the communities we are part of, and this includes striving to deliver more accessible and inclusive banking.
We love to hear member feedback on how a product or service has had a positive impact, or when a member of our team has gone above and beyond to make things easier, quicker or more special for you.
Please let us know by completing our feedback form.
If there is something we can improve, or you are not satisfied with our products, services, staff or complaint handling process, it is important we hear about it so we can make things right.
Please let us know by completing our complaint form.
