We are experiencing heavier than normal call volumes at present, please be patient and if you leave a message we will get back to you. We apologise for any inconvenience. Please also refer to the FAQs on this website regarding the changes to the App and online banking.

Security

Familiarise yourself with our information and security tips to help keep your credit card and debit card secure, and to bank safely and securely online.

Lock your card

  • Log into our Mobile App and select "Cards" from the Menu and select "Lock Card"

Report lost, stolen or captured card

  • Please contact us immediately if your Unity Bank credit or debit card is lost, stolen or captured. Call us on 1300 364 400, 24 hours a day, 7 days a week.
  • For overseas assistance, call us on +61 2 9307 5400 or contact Visa Global Customer Assistance +1 303 967 1090 (international) or the VISA International Hotline specific to the country you are in.
  • Email us with the subject: URGENT lost or stolen card
  • Contact us before you travel overseas so we can monitor your account more closely. You will also avoid transactions on your cards being stopped by us when we detect overseas purchases. We will need to know your departure date, return date, destination and contact details while you’re away.
  • Alternatively, you can complete the Overseas Travel Form within our Mobile App.
  • Read more about staying financially safe overseas to ensure your travels are memorable for all the right reasons.

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© 2026 Unity Bank Limited | ABN 72 087 650 637 | AFSL & Australian Credit Licence 238311​ Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review our Disclosure Documents before acquiring any product.

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We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which Unity Bank operates and where our team members reside.