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We value your trust in us as a Member Owned financial institution. It is important for us to keep your information secure. As your financial institution, it is also important for us to keep your information confidential. To achieve this we comply with the Privacy Act 1988, the Australian Privacy Principles (APPs) and the Credit Reporting Privacy Code. The Privacy Act 1988 sets out how we are to collect, use, disclose and store personal, credit and credit eligibility information. The Privacy Act 1988 also requires us to have a privacy policy.
Our Privacy Policy sets out:
Our Privacy Notification sets out:
The credit reporting bodies we disclose information to are Equifax and Illion.
If you do not make your repayments when they fall due or commit a serious credit infringement, we may disclose this to Equifax or Illion. Any information we provide to Equifax or Illion will be included in reports provided to credit providers to help them to assess your creditworthiness.
You can ask Equifax or Illion not to use your information for prescreening of direct marketing by a credit provider.
You can also ask them not to use or disclose your information if you reasonably believe that you have been or are likely to be a victim of fraud.
Equifax’s policy on the management of information is available at www.mycreditfile.com.au
You can contact Equifax by:
Illion’s policy on the management of information is available at illion.com.au/consumer-data-right-policy
You can contact Illion by:
You may make a complaint to us if you consider that we have not complied with the relevant provisions of the APPs or relevant credit reporting provisions within the Privacy Act.
You can complain:
We will deal with your complaint under our internal dispute resolution procedure. We will give you our Complaint and Dispute Resolution Guide when you make your complaint.
